Auto parts shortage causes recall runaround | 7 On Your Side

SETAUKET, Long Island — Earlier this week, auto-large Ford introduced continued new vehicle shortages because there’s a hold off in having sections due to supply chain woes. But just one relatives on Very long Island states it’s not just new cars and trucks struggling areas issues.

And when a person dealership couldn’t get the elements to fix a unsafe defect, Nina Pineda and 7 On Your Facet jumped into action.

Burnt down to the frame after a fireplace erupted underneath the hood, then an explosion, despatched youthful Marine Ryan McCoy scrambling for his lifestyle on I-95.

“He mentioned when he was working away a fireball blew throughout the highway, that is how serious an explosion it was,” automobile operator Frank McCoy explained. “It is fully engulfed in flames, and he sent me this photograph and I couldn’t think it.”

“It was the scariest detail ever because all you care about is your children’s security,” reported Erin McCoy.

The McCoys say it is really heartbreaking what their son went by. All his belongings, such as the newlywed’s wedding gifts and money, melted in the 2017 Ford F-150 the soldier was driving back again to foundation from New York final 12 months.

His dad states he under no circumstances identified out what prompted that fireplace – and there is been no remembers on that truck.

But previous July, they acquired a security recall observe on his other Ford – a 2021 Expedition with a common ring:

“An less than-hood fireplace might happen possibly when the motor is on or when the automobile is parked, and the engine is off.”

Frank suggests he flashed back.

“I was frightened, I was terrified for myself and my household simply because it really is a motor vehicle we journey in commonly,” he claimed.

The recognize encouraged Frank simply call his dealer “devoid of hold off” to “ask for a company date.” So he known as all over but no sellers in his region experienced the elements to deal with the defect.

“They just explained they do not have the pieces and they failed to know when they had been coming in,” Frank claimed. “It mentioned to not park it around any own residence, I took it as not driving it as perfectly for the reason that they had stated it could go on hearth regardless of whether it is on or off.”

The good thing is, there was recourse in the remember promising a rental vehicle or other transportation for free of charge. But the dealership experienced no loaners. So, Frank questioned Ford’s company offices.

“They referred to as the dealerships as well and reported there were no autos,” he explained. “It was insane simply because I essential a vehicle, I are not able to be driving this automobile simply because it really is so hazardous.”

So 7 On Your Side begun to make some phone calls. The dealership’s supervisor advised us he could not accomplish the remember fixes for the reason that of delays on sections owing to provide chain shortages and that 100 consumers were still waiting around.

But an hour immediately after our calls, he explained he acquired pieces in for five fixes and the McCoys were scheduled the up coming early morning.

And in just fifty percent a working day, Frank had his Ford and the remember fix was finished.

The next day – the McCoys ended up packing their son up in their set Ford. They manufactured it to the University of Michigan safe and audio.

“Just possessing the gain of the information that we have been secure, you know? And I can not thank you fellas plenty of for acquiring it performed,” Frank mentioned.

“Thank you, you produced it take place,” Erin reported.

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